Thanks for shopping with TekwarePro.com. It's our goal to make sure your order is processed quickly and efficiently.
Regions heavily affected by the pandemic such as the US, Canada, most regions in Europe, and Asia will be subjected to possible delays. Due to higher shipping costs, shipping fee is necessary. Thank you for your understanding and we apologize for any inconvenience this may cause you. If you have any questions or concerns about your order, please email us at email@example.com and our team will be happy to assist you, 7 days a week.
Delivery Time = Handling Time + Shipping Time (+ any holidays)
Most online orders may take up to 2-4 days to process before shipping from our warehouse (Exclude Weekends).
Shipping fee will be charged at $5-$10 for each helmet depends on the city you are in.
Expedited transportation costs are Increase of $7.
Shipping within the US
Most US online orders will be shipped from our CA, MI and NY warehouse by USPS Priority Mail Service(Excludes Weekend). Estimated delivery dates depend on location and are typically scheduled to arrive 3-7 days(may longer due to outbreak) after an order has shipped.
Shipping to other countries
Other countries online orders may take up to 24 hrs to process before shipping from our warehouse (Excludes Weekend). Estimated delivery dates depend on location, normally take around 1-3 weeks.
However, due to our inability to control transportation, the arrival time will be different according to the actual situation.
Has my order been dispatched yet?
Most orders are generally dispatched within 24 hrs (Excludes Weekend), sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at firstname.lastname@example.org and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 2 days before the package is checked into the carrier's tracking system.
Do your prices include VAT?
VAT is only for orders within the EU (European Union).
As we ship EU orders from German/UK, so we can deliver goods free of VAT.
My item arrived broken or damaged what can I do?
If your product is damaged please take photos and a video then send them to email@example.com. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packagings. This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don't have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at firstname.lastname@example.org for an update on your tracking.
Any more questions?